Customer Support

Customer Support Series: Adding Additional Form Fields to the Video Recording Process

Mon Sep 14 2015 16:13:12 GMT+0000 (UTC)

Customer Support SeriesWe recently received the following support request from one of our customers:

"We're looking to add more form fields after the video recording process, such as age and zip code. Is there a way that we can accomplish this, or are we only allowed to capture their name and email address?"

It's definitely possible to capture more information above and beyond name and email address. You'll want to follow the steps below in order to add more form fields to the video recording process...
Using the "Advanced Options" setting

From the BUILD tab within your campaign, you'll notice a link for the "Advanced Options" setting. Click on this link to expand more campaign options:

Adding Additional Form Fields to the Video Recording Process

Adding more form fields

Click on the "+Add form field" link to add additional fields to your form. You can add as many as you'd like:

Adding Additional Form Fields to the Video Recording Process

Where these changes will appear

Once your customers record their video, they'll be redirected to fill out the form. Here's where they'll see the new form fields you've just addd to your campaign:

Adding Additional Form Fields to the Video Recording Process

Make your forms snazzy with our Formstack integration

If you're looking for more snazzy form options like radio buttons, drop-down menus and integrations with MailChimp, Constant Contact and payment gateways, you might want to consider integrating your Bravo account with Formstack.

We've been asked about adding more form options in the past, and it's a feature we're considering in the coming months. Be sure to stay tuned-in to the Feature Updates section of our blog for more updates!

Customer Support Series: Ask More Than 1 Question Within the Same Campaign

Mon Aug 10 2015 15:56:40 GMT+0000 (UTC)

Customer Support SeriesWe recently received the following support request from one of our users:

"Is there a way to ask more than 1 question within the same campaign? We're a recruiting company, and we'd like to interview job candidates. Most times, we'll be asking them 3 to 5 questions during their interviews."

There certainly is! However, you'll want to follow the steps below in order to make it as easy as possible for your customers to understand exactly what you're looking for...

Using the "Description" field to ask multiple questions

First, you'll want to leave the "Question" field blank. If you've previewed your microsite or widget, you know that the "Question" field acts as the headline text for your microsite or widget.

You'll then want to list your questions in the "Description" field using paragraph tags or ordered lists. These fields are HTML-friendly, so it'll end up looking something like this:

Asking More Than 1 Question Within the Same Campaign

The result

After you save your campaign, you'll be sent to the Publish page. Here you can preview your microsite or record widget, and the end result should look something like this:

Asking More Than 1 Question Within the Same Campaign

An important thing to consider is how much time your customers will have to answer multiple questions. Be sure to increase the recording time accordingly! And we wouldn't recommend asking more than three questions, since most responses tend to run a little long.

We've been asked about recording separate videos for each question, and it's a feature we're considering in the coming months. Be sure to stay tuned-in to the Feature Updates section of our blog for more updates!

Customer Support Series: The Best Methods to Capture Video from Customers

Mon Aug 03 2015 16:12:49 GMT+0000 (UTC)

Customer Support Series: The Best Methods to Capture Video from CustomersWe recently received the following support request from one of our trialing users:

"What are some of the best methods to capture video from our customers? We're new to Bravo, and want to make sure we're taking full advantage of the trial period."

This is a great question. Unfortunately, there's no "one size fits all" answer. Every business has its own unique customer base, so methods and results will differ greatly.

The good news: We've put together a few helpful resources to help our users achieve success with their video testimonial campaigns:

Video Testimonial Success: The Definitive Guide for Planning, Building and Promoting Your Video Testimonial Campaign

video-testimonial-success-coverWithout a well-organized plan in place, your upcoming campaign may leave you empty-handed after 30, 60 or 90 days...

That's why we've created this robust guide to help you achieve success in six simple steps:

  1. Set campaign goals
  2. Identify your audience(s)
  3. Create your campaign message
  4. Build your campaign
  5. Promote your campaign
  6. Measure your results

Download Now

The 10 Best Video Testimonial Campaign Examples We've Ever Seen

video_testimonial_campaign_examplesUtilizing video testimonials in your marketing strategy is an incredibly effective way to boost online credibility, generate more leads and increase overall sales.

We've compiled the 10 best video testimonial campaign examples we've ever seen, so you can see first-hand how marketers are maximizing their video testimonial results to help close more business online.

Download Now

We'll continue to create these guides to support the success of our customers. Please be sure to contact us if you have a good idea for our next topic!

Customer Support Series: Is There A Way For Users to Vote on Videos?

Mon Jul 27 2015 15:58:20 GMT+0000 (UTC)

Customer Support Series: Is There A Way For Users to Vote on Videos?We recently received the following support request from one of our customers:

"Is there a way for users to vote on videos? Or some way to allow them to like videos? We're looking to run a video contest."

Absolutely! Our contest widget provides a simple and effective way to run a video contest. Built-in to the widget is the ability for participants to not only record their own video entry, but also watch and vote on their favorites. 

Embedding the Contest Widget

The contest widget can be found on the PUBLISH page within your campaign. Simply copy and paste the embed code on your website or social media property (or send the code to your developer), and you're ready to rock-and-roll with your new video contest:

Vote on Videos

Streaming Your Videos to the Contest Widget

When reviewing a video within your campaign, simply check the "Include in Contest" box. By doing so, the video will instantly stream to your contest widget for participants to watch and vote:

Vote on Videos

Users Can Record Their Own or Watch & Vote on Their Favorite Videos

Now that you've embedded the contest widget and streamed the appropriate videos to the widget, your participants will be able to record a video, or watch and vote on their favorites:

Vote on Videos

Tune in to the Feature Updates section of our blog for more information regarding new and improved ways to run successful video contests with Bravo over the next few weeks!

Customer Support Series: How Can We Organize Video Submissions in Our Campaigns?

Mon Jul 20 2015 15:41:49 GMT+0000 (UTC)
Customer Support Series

We recently received the following support request from one of our customers:

"How can we organize video submissions in our campaigns? It would be nice to be able to add tags to videos to help us segregate demographics. I also wanted to mention that you guys have a great product and it's only getting better. Love your rapid development and releases."

First of all, we're blushing... :0)

Secondly, there's good news and bad news here. The good news is that you already can add tags to videos for better organization. The bad news is that we clearly haven't made this function obvious enough!

Step 1

When reviewing a video within your campaign, simply click on the "+ Add Tag" link:

Organize Video Submissions

Step 2

Once you add tags to your videos, you can easily filter them by using the drop-down menu found at the top of your VIDEOS page:

Organize Video Submissions

Some of the most popular ways we've seen customers use tags:

  • To rate videos
  • To create sub-campaigns within their parent campaign
  • To identify videos that need further review
  • To identify poorly-recorded videos they'd like to have re-recorded
  • To segment properties like location, demographics, service type, product, etc.

As you can see, the possibilities are endless. Having a more organized campaign, where all the videos have the appropriate tags associated with them, will allow you to identify the videos you'd like to use in a much more efficient way.

The more videos the merrier, or course - just be sure you're proactive in your approach to organizing them!

Tune in to the Feature Updates section of our blog for more information regarding new and improved ways to better organize the videos within your campaign over the next few weeks!

Customer Support Series: Is There a Way to Increase Video Resolution?

Mon Jul 13 2015 08:00:20 GMT+0000 (UTC)
Customer Support Series: Is There a Way to Increase Video Resolution?We recently received the following support request from one of our customers: "The quality of the videos being recorded is in a lower resolution that we had hoped. Is there a way to increase the resolution? We want to showcase videos with higher resolution as we’re already seeing a positive impact." Right now global internet speeds average ~5.0 Mbps. As you can imagine, recording high-resolution video over the web at these speeds is a tall order. What we’ve done up until now is govern the video resolution so that when customers record using their desktop or laptop, the videos are indeed lower resolution, but certainly usable. However, when customers record using their smartphone or tablet, the videos tend to be high resolution because they’re actually being recorded to the device first, and then uploaded to Bravo. That being said, we have exciting plans over the summer to upgrade our recorder's functionality so that all videos will be recorded in high resolution — no matter what the customer’s internet speed might be. Tune in to the Feature Updates section of our blog for more information regarding high resolution video recordings over the next few weeks!